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Terms of Use

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The information and materials on Turn2Me web site unless otherwise stated, are copyrighted by Turn2Me, and may be utilised by registered users solely for their own personal use. Any other activity or reproduction of information and materials requires prior permission from Turn2Me. In addition, the graphics, design and format of Turn2me are the property of Turn2Me and may not be reproduced or distributed without permission.

Turn2me contains links to Internet web sites operated by third parties. These linked sites are not controlled by Turn2Me and Turn2Me is not responsible for the contents of any of these sites. We provide these links to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Turn2Me. You visit any sub website at your own risk.

In addition Turn2me contains references to information materials developed by third parties. These information materials were not developed by Turn2Me and Turn2Me is not responsible for the contents of the materials. We provide references for these information materials as a convenience to you only.

The information provided throughout Turn2me is intended for information, support and skill development purposes. Professional therapeutic services are provided where it is considered that online intervention is appropriate. This site is not designed to treat severe clinical levels of depression or anxiety or complicated enduring mental health disorders. The diagnosis and treatment of clinical anxiety, depression and a range of disorders requires a medical practitioner or qualified mental health professional. One reason this is important is that anxiety and depression are sometimes caused by physical illness or certain medications and a doctor can check these out. People seeking a diagnosis or treatment of depression, anxiety or other mental disorders should consult a medical practitioner or mental health professional in the first instance. None of the information on this web site is a substitute for a diagnosis and should not be treated as such.

1-1 Online Counselling Sessions cannot be provided by Turn2Me for residents of North America and Canada, due to jurisdictional restrictions and professional indemnity insurance provisions.

Turn2Me and its staff make no claims that Turn2me will be helpful for every individual.

The screening tests on this web site are intended solely for the purpose of identifying symptoms, and are not designed to provide a diagnosis. Persons under age 18 with symptoms are advised to talk with a responsible adult about getting help from a qualified person.

The assessments used on the site are also intended solely to provide information.

Turn2me and its staff shall have no liability for claims by, or damages of any kind whatsoever to, a user of this website or any other person for a decision or action taken in reliance on the information contained on this website. Such damages include, without limitation, direct, indirect, special, incidental or consequential damages.

Site Usage Rules

Do not criticise other users or mods
Do not post personal information, about yourself or anyone else, including photographs or location
Do not derail a conversation/make off-topic posts
Do not promote illegal activities
Do not look for medical advice
Do not promote political, religious or ideological points of view
Do not link to offensive/sexually explicit sites
Do not discriminate on the basis of gender, race, age, disability, sexuality, marital status or membership of the Travelling community.
Do not advertise/promote services
Do not post details of eating disorder behaviour
Do not astroturf/pretend to be someone else
Do not open more than one account
Do not post if you're under 18
If you violate the site usage rules, turn2me can take any of the following actions:

Issue a warning
Modify or remove a post
Issue a temporary ban
Suspension of access to a service
Issue a permanent ban
If we are made aware of any Child Protection concerns we have a duty of care to report these concerns to the appropriate authority. The safety and welfare of children are paramount.
If we are concerned that you or another person are an immediate and serious danger to yourself or others we have a duty of care to report these concerns to the appropriate authority, this may include contacting emergency services and providing them with whatever information we have about you including your IP address.
This statement sets out Turn2Me policy relating to the collection and use of your personal information in Turn2Me Program. This Notice is in addition to the Terms of Use. Your registration as a Turn2me user constitutes your agreement to terms of the Privacy Notice and the Terms of Use.
Please note that this Privacy Notice applies only to Turn2Me site and not to any other sites that are linked to Turn2Me site or mentioned on the site.
The purpose of this document is to describe Turn2Me policy regarding the collection and usage of personal data on our web site:

Turn2me and its agents will protect the information that is gathered on this site as stated in our Privacy Policy. It will not be shared with, bartered, or sold to ANY third party, except when required to do so by law or where you are at risk to yourself or another.

All registered members agree to be bound by the terms of this privacy policy.

Your personal information is important to us

Turn2Me recognises that your privacy is very important to you and that we are under a legal obligation to protect the integrity of your personal information. When you register with Turn2me you will be asked to enter your username and some demographic information about you.

Why the program collects personal information from you?

When you enter Turn2Me Program you will be asked to complete a number of tests and enter some information, which you may consider to be sensitive, about yourself. The program asks for this information in order to provide you with tailored, and specifically relevant information about mental health concerns. The information is stored in your profile in Turn2Me database along with information about the date and time you complete each exercise. Information is also collected in summary form about most frequently visited pages. This is intended to help Turn2Me designers understand how visitors use the Program. All the information gathered is stored on Turn2Me server and is subject to stringent security measures.

Turn2Me will not use or disclose any information about you without your consent unless we are required to do so by law or there is a significant imminent risk to you or others where non intervention could result in serious harm or death;

We will never use your personal information to send you unsolicited information or "spam"; and

We will never give any of your personal information, your username or your browser details to any advertisers.

Turn2me considers all information collected on this site to be your information. It will be collected from you via the forms in various locations on this site, but will not be shared with, bartered, or sold to any third party. We take reasonable measures to protect the information you share with us from unauthorized access or disclosure.

By registering for the members' area on the website, your contact information will be securely stored. We may contact you by email from time to time and you have the option to opt-out of such communications if you wish.

We collect information from you for the purposes of monitoring and tracking so as to ensure that members uphold our
acceptable use and content policies (under the terms and conditions of use of this website). You may choose to not supply any personal information to us; however, doing so will limit your access to the members' area on our site, such as discussions, Online Support Groups, Online Counselling and the like.

We treat all information as confidential and will not disclose information to any party, save where criminal activity is expressed or people are likely to be exposed to risk. In this instance we reserve the right to contact a third party including the police

Members may not share, copy or transmit any information posted on Turn2me (including their own information). All information posted and/or published on Turn2me shall remain within Turn2Me website at all material times.

Content Posted
Content posted to the website is within the live chat, Thought Catcher and Support Groups. Content of Online Counselling Sessions along with all other content posted will remain the property of Turn2me and will only be deleted if such content violates any of Turn2Me rules and policies.
We do not delete user accounts. We will however close your account upon request.

Closing your account means we will scramble your password, remove any email subscriptions or notifications you may receive.
The terms of use, including our proprietary rights, disclaimer of warranties, indemnities, limitations of liability, choice of law and choice of forum, and miscellaneous provisions shall survive any termination of your user privileges.

How We Treat E-mail Lists
Turn2me maintains several e-mail lists to keep interested persons informed about events and other items of interest. Individuals can sign up to join our mailing lists in several ways, for example; in response to an e-mail message or by using a form on our web site. We do not sell trade, lease, rent, and loan or otherwise disclose the addresses on our lists to any third party.

How We Treat Your Browser Information
Turn2me analyses the log files of our Website to better understand the volume of traffic to particular areas of our site. This information helps us to better understand and serve your information needs. Although we do track the Internet address of the domains from which people visit us, our log files do not correlate individual visitors with the pages visited. Therefore, the individual user remains anonymous in our Website log files.

How We Handle Changing Information
We realise that your personal information, including name and e-mail address, is subject to change over time. In the effort to keep your information current and accurate, please email: to update your details.

By using our web site, you consent to the collection and use of your personal information by Turn2me as described in this policy. If we decide to change our policy, we will post those changes on the site.
The comment section is restricted to members only.
Our use of cookies
Turn2Me site uses transient or session cookies. Cookies are pieces of information that a website transfers to your computer's hard disk when you open Turn2Me web pages. Cookies by themselves do not identify you or any user but they do identify your browser. Because Turn2me uses 'transient' cookies, your computer does not retain the information delivered in the cookie once you leave Turn2Me site. When you close your browser the transient cookie set up by Turn2me is destroyed, and no personal information is retained which could identify you or your browser next time you log on to Turn2me.
Most web browsers are set up to accept cookies, and while you can set your browser to notify you when you are sent a cookie or you can set your browser to not accept cookies. You will be able to use Turn2me in a limited way, you can access most information on our web site.
Storage and security of your personal information

Turn2me will endeavour to take all reasonable steps to keep all information about you secure. Your information is held on a secure server that is in controlled facilities. In addition, all the staff on Turn2Me team as well as all employees and contractors that provide services related to our information systems, are obliged by law to respect the confidentiality of any personal information and/or research information held by Turn2Me.

You can also play an important role in keeping your personal information secure using a pseudo username and by keeping your password secure.
If you have any further queries relating to our Privacy Notice, or you have a problem or a complaint, please contact us at
Your use of this website constitutes your agreement to the provisions of the Terms of Use.

Feedback and comments about Turn2me should be directed to

Refund Policy

Our refund policy can be found here


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